Community involvement

The community involvement activities to keep the community informed about the project activities include:

• Toll free telephone number 1800 674 934
• Community feedback
• Display centre
• Community liaison group (CLG)
• Community updates
• Quarterly construction advertisements
• Traffic notices (advertisements)
• Letterbox notifications
• Information sheets
• Site inspections and presentations
• Project website

A toll free telephone line has been established for community comments, questions or complaints. We welcome your call anytime.

This website includes a community feedback facility to enable you to ask questions via email.

A display centre has been established at the main Abigroup site office at Lot 57 Dallinger Road, Albury. The display centre is open from Monday to Friday from 9am to 5pm (excluding public holidays). Appointments can be made at other times by arrangement.

The display centre is staffed by the Abigroup community relations team members. Everyone is welcome to visit the display centre to view plans, obtain information and discuss any matters of concern.

The display centre includes information on designs, construction activities, environmental matters, plans, newsletters, CLG meeting notes, photographs and a library of reference documents including the Environmental Impact Statement (EIS), conditions of approval and Environmental Management Plans. A map showing the location of the display centre location is available from the Information documents section of the website.

A Community liaison group (CLG) has been formed and meets regularly. The group has been established to enable discussion of the design and construction of the project between community members and the project team. CLG members disseminate information to the community and provide feedback to the project team. The group is provided with information about the progress of the project, and a range of issues including noise mitigations, traffic arrangements, urban and landscape design and signage. Copies of the meeting notes are available at the display centre and as downloadable documents from the Information documents section of the website.

Meetings are also attended by AlburyCity officers, the project’s Environmental Management Representative (EMR) Mr Toby Hobbs, RTA and Abigroup project team representatives.

Community updates, outlining the progress of the project and upcoming activities, will be distributed four months to households and will be downloadable from Information documents section of this website.

Construction advertisements will be published in local newspapers every three months to advise the Albury community of the progress and future work activities. These advertisements will be downloadable from the Information documents section of this website.

Changes to local traffic conditions advertisements will be published in local newspapers to advise motorists and local residents of possible delays and disruptions. All advertisements will be downloadable from the Information documents section of this website.

Where a particular activity is planned that may have some effect on local residents, advice will be provided to nearby residents via a letterbox notification. The notices will include details of the activity, timing, duration and contact details for further information.

Information sheets will be prepared to provide more detailed information about various aspects of the project. These will include noise assessment and other matters of interest. These documents are downloadable from the Information documents section of this website.

During the course of the project construction, site inspections and presentations will be provided to various groups and organisations to enable the community to understand the project and be kept up-to-date with the activities that are occurring. Groups interested in receiving a presentation should contact toll free number 1800 674 934.

This project website contains useful information about the project and will be updated regularly throughout the project. Should you wish to contact us about the project or website, please go the feedback page and enter your comments or questions or email albury@abigroup.com.au. The website is accessible through www.rta.nsw.gov.au/albury.